1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise.
2 Returns/Exchanges are permitted within 14 days from the date of merchadise was delivered. All returns AND undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.
d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing.
e) All returns must be authorized by us, contact us (1 855 4 My Pets or 18554MyPets@gmail.com ) for an authorization number and instructions prior to shipping any goods back. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). Once contacted return address will be provided.
3) Your receipt is good for all manufacturers’ warranties (when applicable).
4) Your receipt will be necessary for any future warranty or insurance claims you may need to make. Please keep it in a safe place. We cannot issue duplicate receipts.
5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt.
6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately.
7) We reserve the right to limit quantities.
8) All images are for illustration only, and may not represent the product described.
9) We are not responsible for typographical errors.
we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
Please allow 2 to 5 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly.
Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time.